Customer service agents explain what not to do when complaining about a product or service if you want a good result. If you have a problem with a product or service and need assistance to get it ...

Solving customer complaints at first contact means better customer satisfaction and retention. That is the goal, but how do you get there? What steps can you take to improve your first-touch ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Co-authored by Nigel Bairstow, Ph.D., and Mark Cario, The Marketing Revolution It's natural for customers to complain, which is an integral part of human nature. Our complaints can be either minor ...

McDONALD’S has ditched its eco-friendly coffee lids after customers kept complaining about being scalded. Plastic lids are ...

When you work in retail, you often have issues where the cash register doesn’t have the most up to date sale information, so someone has to override a price. When the worker in this story had a ...

— -- "Just get rid of them!" Face it, when confronted by a customer with a complaint, all you really want to do is make them go away, isn't it? After all, who wants someone in your face, telling ...

I have watched enough medical shows over the years, from the awesome St. Elsewhere to the never-ending Grey’s Anatomy, to have heard umpteen times that the Hippocratic Oath includes the admonition ...