Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer relations are the foundation of any business. The more impact a client has on your ...

Improve customer relations in 30 days with a simple, proven system. Learn why businesses lose customers, how to fix response times, build a single source of truth, and use CRM to drive loyalty and ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

When Facebook came out, some people thought it was a fad. Today, there are countless social media platforms where brands fight for relevance and engagement. Social platforms are a recognized channel ...

There are many ways to improve your bottom line: inventory control, solid and accurate estimating, sharp materials ordering and handling, expert utilization of available manpower, controlling waste ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed into ...

Rocket CRM has introduced new advancements to its platform designed to transform the way organizations approach Marketing Automation. The updates focus on enhancing automation, improving data accuracy ...

Sometimes a brand is so successful that it’s bigger than a name-drop.

Global supply chain woes have forced manufacturers and retailers to operate in survival mode. Meanwhile, their customers are using this frustrating lull to reexamine their own needs. There were some ...

EPB has promoted Karen Thomas to vice president, Customer Relations. In this position, Ms. Thomas will lead the Customer Relations Team. “In her new role, Karen will lead many critical efforts as we ...