Performance improvement processes are an integral part of an ambulatory surgery center’s long-term financial, operational and clinical success. ASCs must maintain a sound and robust performance ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

A new post on Harvard Business Review‘s blog by a team from Boston-based Brigham and Women’s Hospital sheds light on how the hospital “pulled the Andon Cord” — altered all administrative levels to the ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Process inefficiency can create problems that quietly stifle productivity and potential growth. In an era of rapid digitalization, companies that lag in business process improvement risk falling ...

It is imperative to predict or at least know the quantified financial benefit of the Lean Journey. Often, firms can show improvement in terms of cycle times and setup times, but the expression and ...

Quality Improvement (QI) projects require a series of distinct steps and timely data collection that will allow clinics to see if changes are yielding results, a consultant told attendees at a ...

With Lean Thinking, Jim Womack and Dan Jones ushered a true (and rare) revolution in management thinking: To deliver a superior order of performance, leaders should lead from the workplace, the “gemba ...

Toby O'Rourke is the President & CEO of Kampgrounds of America, Inc. and a thought leader in outdoor hospitality and travel. In the past few years, my company undertook a big surge of new property ...

Accreditation surveyors for ambulatory surgery centers are now paying more attention to benchmarking and quality improvement projects. They want to see projects tackling vital issues for the center ...