McDONALD’S has ditched its eco-friendly coffee lids after customers kept complaining about being scalded. Plastic lids are ...

Health insurance complaints have doubled in six years, now accounting for 80% of all grievances. Ombudsman calls for ...

For some time, customers have been writing about many items that are very popular and have been on the menu at various fast ...

Some Trader Joe's groceries are so popular they have fans, but not everything at the store is a winner. Here are the products ...

RBI has proposed to hold a two-month campaign from 1st January next year with an aim to resolve all grievances pending for ...

The number of complaints about Thames Water has almost doubled after the giant utility pushed through a 31% increase in bills ...

The fast food chain has gone back to plastic lids temporarily and said it is working toward finding an alternative ...

Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

The CQC rated the firm as 'requires improvement' in the areas of safety and leadership after receiving 50 formal complaints ...

Expressing concern over rising customer complaints, the Insurance Regulatory and Development Authority of India (IRDAI) chairman Ajay Seth on Wednesday underscored the need for the insurance companies ...

The nation's largest grid operator is risking choosing between data centers or keeping lights on for other customers, says a ...