Forty years of waiting tables taught Kathy Fisher a few things about customer service: Pay attention to the customer, stay ...

Here's a leadership truth that transcends industries: you can't expect world-class customer experiences from a disengaged ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

ShipStation reports that e-commerce success hinges on authentic customer relationships over traditional loyalty programs, focusing on quality and personalized experiences.

Choosing the right Microsoft Dynamics 365 implementation partner is as critical as choosing the platform. This guide explains ...

Customer service is at its own “faster horses vs. automobiles” moment.

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

Costco is known for customer service, but some shoppers can't help making etiquette mistakes. Here are the behaviors which annoy Costco employees the most.

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer experience.

Context helps AI interpret information instead of just processing it. When systems can connect data, history and intent, they ...

It's not something you're going to plan your whole trip around, but still, it's nice to know which airports are known for the ...

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...