STM Trucks & Machinery announced the continuation of its truck and machinery sales and service operations across three New ...

The post Call Center Employee Tried To Assist A Rude Caller, But They Insisted On Being Put On Hold To Wait For A Supervisor ...

American Dream Auto Coverage is a reputable extended car warranty provider. This American Dream Auto Coverage review covers ...

EKSPLA is pleased to announce the addition of four new representatives to its global partner network. The company has signed representation agreements with firms in the People’s Republic of China , ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

A routine customer service call reminded columnist Janell Shah just how rare basic kindness has become. This week, Shah looks ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

As many geared up for the biggest day on the shopping calendar, others remembered the tragedy that saw an innocent ...

He was 34 and working at Walmart when he was trampled to death by a crowd of over 2,000 people who stormed the store ...