PayNearMe’s expansion—and resulting business growth—has allowed it to raise significant late-stage capital. In 2024, the ...

Customer complaints about credit cards surged 20% in FY25, driven by increased card circulation and aggressive marketing by ...

McDONALD’S has ditched its eco-friendly coffee lids after customers kept complaining about being scalded. Plastic lids are ...

KFC was once the spot for fried chicken, but the fast-food chain has deteriorated in quality over the years. Here are the ...

The number of complaints about Thames Water has almost doubled after the giant utility pushed through a 31% increase in bills ...

McDonald’s has made a major U-turn after less than a year since launching a new product, following customer complaints across the country.

RBI has proposed to hold a two-month campaign from 1st January next year with an aim to resolve all grievances pending for ...

The car-and-customer focus sounds obvious, but if it were easy, everyone would be doing it. And if they were, there’d be ...

The fast food chain has gone back to plastic lids temporarily and said it is working toward finding an alternative ...

A new study by Customer Care Measurement & Consulting (CCMC) and Arizona State University's W. P. Carey School of Business reveals record levels of customer anger, rising online confrontations, and ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering ...

The nation's largest grid operator is risking choosing between data centers or keeping lights on for other customers, says a ...