Emergency room doctors at the Cleveland Clinic had a problem. They were missing deadly sepsis cases that were hiding in plain ...

STM Trucks & Machinery announced the continuation of its truck and machinery sales and service operations across three New ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

American Dream Auto Coverage is a reputable extended car warranty provider. This American Dream Auto Coverage review covers ...

EKSPLA is pleased to announce the addition of four new representatives to its global partner network. The company has signed representation agreements with firms in the People’s Republic of China , ...

A routine customer service call reminded columnist Janell Shah just how rare basic kindness has become. This week, Shah looks ...

Rep. Adelita Grijalva says she was sprayed with an unknown substance during a federal immigration operation at a Tucson taco ...

Reaching out to customer service can be frustrating, especially after long hold times or a messed-up order. But the person ...

A Nebraska woman believed she could get inexpensive relief. In a First Alert 6 investigation, unexpected pills and charges left her paying more than she bargained for.

Silverback AI Chatbot has announced the rollout of its newly enhanced AI Assistant, a feature designed to help organizations manage customer interactions more efficiently while improving the flow of ...