Nearly 7 in 10 healthcare consumers will leave a review when texted or emailed, meaning a “passive reputation management strategy won’t cut it” for health systems, according to a Press Ganey report ...

After finishing a meal at a restaurant, a Negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as an ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches. Reddit user u/raj000777 shared a screenshot of the exchange on the subreddit r/funny, where it quickly went ...

Windows of Wisconsin, a family-owned window and door replacement specialist serving Wisconsin homeowners for 27 years, emphasized the importance of customer feedback in shaping its service offerings ...

The HBR Executive Playbook on building an organization where customer success is the foundation of long-term growth. by Rachel DuRose Customer-centric organizations follow a simple principle: ...

We love our new vehicle!! Very comfortable and it drives great!! Tons of room. Safety features are perfect. We are extremely happy with our purchase Bought car new. I have had at least 25 new cars and ...

Small business owners are being targeted by scam artists who flood Google Maps and other sites with phony false reviews and then extort the business owner, offering to remove the reviews for a price.

My job, on most days, is trying to help consumers navigate the muddy waters of the automotive landscape. Everyone has different needs, tastes, and priorities. At AutoGuide, we put ourselves in the ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

CNET’s expert staff reviews and rates dozens of new products and services each month, building on more than a quarter century of expertise. Malwarebytes has long been known for its ability to find and ...

If you've ever tossed and turned through the night, woken up sweaty, or struggled with breakouts that just wouldn't go away—you're not alone. Millions of people silently suffer through poor sleep ...

Negative reviews are more visible than ever. They can shape how thousands of potential customers see your brand. Responding to that kind of feedback has traditionally been a manual, time-consuming ...