CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

We sent over a dozen questions to Mixpanel's CEO about the company's data breach. Here's what we want to know.

Overview Get a quick and hassle-free refund when your IndiGo flight is cancelled. Learn the simple steps, eligibility rules, ...

Voiso, a global provider of AI-powered contact center software, has published new insights on how businesses can transform speech analytics data into measurable improvements in customer experience (CX ...

Drive higher revenue, lower acquisition costs and stronger loyalty by shifting from behavioral guesswork to preference-based ...

Traditional retention tactics—discounts or loyalty points—deliver diminishing returns. Content compounds. A how-to video ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Five9 introduced new AI-powered capabilities to its Genius AI suite on Nov. 18 at its CX Summit 2025. The company said the ...

In an interaction with Zee Business at Celosphere 2025, Manish Gupta, Vice President-Data and Analytics at Genpact, spoke ...

The India GCC of Pitney Bowes plays a key role in integrating advanced technologies in AI, ML and analytics into the ...

According to Shiprocket and KPMG’s report, the D2C market reached $80 billion in 2024 and will hit $100 billion by 2025.