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Hi Danilo , check if it helps : In Genesys Cloud Scripts, the participant data variable only stores the Value field. There is no native mechanism to automatically store or retrieve the Display …
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Genesys Cloud - Main
Mar 20, 2025 · Randomly, Genesys will seem to lose track of the headset that is connected to the physical devices, causing either the phone icon in Genesys to turn red, the Audio Controls to …
Genesys Cloud - Beta HQ
The Genesys Beta Community is a great place to ask questions, connect with others, and stay in the know.
Genesys Cloud - UI New Features
Oct 17, 2024 · Welcome to your go-to resource for modernizing the Genesys Cloud agent workspace. This toolkit has everything you need to ensure a smooth transition to the …
Genesys Cloud CX - Beta HQ
Aug 11, 2025 · Here are the Genesys Cloud CX Release Notes for this week! Feature availability may vary and is based on factors such as, but not limited to, region readiness, product …
Request: Reduce prices for certification exams | Certification and …
Jan 23, 2025 · As it stands today, Genesys customers and partners who get the most from their learning subscriptions are consuming the instructor-led training and also using the self-study …
Workforce Engagement Management - community.genesys.com
Jul 3, 2025 · Genesys is updating the monthly voice transcription allocation in Genesys Cloud. For all new quotes beginning August 18, 2025, and effective for existing customers at their next …
Disconnect of a call | Genesys Cloud - Main
Apr 3, 2025 · For example, an agent clicked End Call during a voice interaction, or the agent hung up their physical phone, or the browser closed while using the Genesys Cloud WebRTC …